Privacy Policy

Last Updated: October 16, 2026

I. INTRODUCTION

Welcome to meshaellepate.com (the "Website"), operated by Potentia Health, LLC, a Texas limited liability company, doing business as Meshaelle Pate ("Company," "we," "us," or "our").

We respect your privacy and are committed to being transparent about how we collect, use, store, and share personal information when you visit our Website, subscribe to our emails, contact us, or purchase our services.

This Privacy Policy applies to visitors to our Website, email subscribers, prospective clients, and clients who interact with us through our Website or related services.

By using our Website, you acknowledge that you have been provided access to this Privacy Policy. We encourage you to read it to understand our privacy practices and your choices regarding your personal information.

II. DEFINITIONS

For purposes of this Privacy Policy:

“Website”refers to meshaellepate.com and its associated pages and content.

“Company,” “we,” “us,” and “our”refer to Potentia Health, LLC, a Texas limited liability company, doing business as Meshaelle Pate.

“You” and “your”refer to visitors, subscribers, prospective clients, and clients who interact with our Website or services.

“Services”refers to the coaching, intuitive guidance, spiritual services, sessions, programs, digital resources, and other offerings provided by Company.

“Personal Information”means information that identifies, relates to, describes, or could reasonably be linked to an identifiable individual, such as a name, email address, telephone number, or other identifying information.

III. PERSONAL INFORMATION

We collect personal information when you voluntarily provide it to us, when you interact with our Website or Services, and, in certain circumstances, automatically through technologies used to operate our Website.

Depending on how you interact with us, the personal information we collect may include your name, email address, telephone number, billing information, scheduling details, communications, and information you choose to share when requesting or participating in our Services.

Because our Services may involve personal reflection, intuitive guidance, and spiritual exploration, you may choose to share information about your experiences, beliefs, relationships, or other personal circumstances. We use this information to communicate with you and provide the Services you request, subject to this Privacy Policy and any applicable Client Agreement.

We do not require you to disclose sensitive personal information beyond what is reasonably necessary to provide the Services you request. We encourage you to exercise discretion when sharing personal information through online forms and communications.

A. COLLECTION OF PERSONAL INFORMATION

We may collect personal information in the following ways:

1. Website Contact and Communications

When you contact us through our Website, email, or other communication channels, we may collect your name, email address, telephone number, and any information you choose to include in your message. We use this information to respond to inquiries, communicate with you, and maintain appropriate business records.

2. Email Subscriptions and Free Resources

When you subscribe to our email list or request a free resource, we collect the information you provide, such as your name and email address. We use MailerLite to manage subscriptions, deliver requested resources, and send newsletters and other communications to subscribers.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

3. Scheduling, Purchases, and Payments

When you purchase or schedule a Service, information such as your name, contact details, appointment information, and payment-related details may be collected and processed through third-party service providers, including Paperbell and its payment-processing partners, such as Stripe.

We use this information to administer purchases, schedule sessions, communicate with clients, and maintain business records. Payment card information is processed by the applicable payment provider rather than stored directly by Company.

4. Client Sessions and Recordings

Private client sessions may be recorded through Zoom with the client's consent. Clients may decline recording, in which case the session will proceed without being recorded.

When a session is recorded, Company generally provides the participating client with access to the recording for personal reference, allowing the client to revisit the conversation without needing to take notes. Recordings are provided as a convenience and are not guaranteed for every session.

Session recordings are typically saved to Company's computer and shared privately with the participating client through WeTransfer, a third-party file transfer service. Company generally retains a copy for approximately 30 days after the session to accommodate requests for replacement links or file transfers. Recordings may be retained longer when reasonably necessary.

Company does not use session recordings for marketing, promotional materials, training, or other unrelated purposes without obtaining separate permission.

5. Website Usage and Technical Information

When you visit our Website, certain technical information may be collected automatically by our website hosting provider and technologies used to operate the Website. This may include your IP address, browser type, device information, pages visited, and general website activity.

Additional information about cookies and analytics technologies is provided in the applicable section of this Privacy Policy.

B. USE OF PERSONAL INFORMATION

Company uses personal information collected through the Website and Services for legitimate business purposes, including:

1. Providing Services: To schedule, prepare for, and deliver coaching, intuitive guidance, spiritual sessions, programs, and other Services requested by clients.

2. Communicating With You: To respond to inquiries, provide appointment confirmations and reminders, share information related to purchased Services, and communicate about your client relationship.

3. Managing Purchases and Appointments: To process transactions through third-party payment providers, manage bookings, administer client agreements, and maintain appropriate business and financial records.

4. Delivering Email Communications: To provide requested resources, newsletters, spiritual reflections, announcements, and information about Company's offerings. Company may add paying clients to its email contact management system for client-related communications. Marketing emails are sent in accordance with applicable law and recipients' communication preferences. Recipients may unsubscribe from marketing emails at any time using the unsubscribe link provided in those messages.

5. Providing Session Recordings: When a client consents to recording, to create, store temporarily, and share a recording of the session for the client's personal reference, as described in Section III.A.

6. Maintaining and Improving the Website: To operate, maintain, troubleshoot, secure, and improve the Website and understand how visitors interact with its content, to the extent supported by the technologies in use.

7. Meeting Legal and Business Obligations: To maintain required records, comply with applicable laws, respond to lawful requests, enforce agreements, and protect the rights and interests of Company and its clients.

Company does not use personal information shared during private client sessions for advertising, testimonials, promotional content, or other unrelated purposes without obtaining separate permission.

Company does not sell personal information to third parties.

C. SHARING OF PERSONAL INFORMATION

Company may share personal information with trusted third-party service providers when reasonably necessary to operate the Website, communicate with visitors and clients, process transactions, and deliver Services.

These providers may include:

1. Website Hosting and Management: GoDaddy and WordPress-related services used to host, maintain, and operate the Website.

2. Scheduling and Client Management: Paperbell, which supports appointment scheduling, client agreements, purchases, and administration of Services.

3. Payment Processing: Stripe and other applicable payment-processing providers used to securely process transactions and maintain payment records.

4. Email Communications: MailerLite, which supports email subscriptions, newsletters, client communications, and delivery of requested resources.

5. Virtual Sessions: Zoom, which facilitates online client sessions and, when recording is authorized, the creation of session recordings.

6. File Transfers: WeTransfer or similar services used to deliver session recordings or other files to clients.

These third-party providers may collect, process, or store personal information according to their own privacy policies and applicable contractual arrangements.

Company may also disclose personal information when reasonably necessary to comply with applicable law, respond to lawful requests, protect the rights or safety of individuals, enforce agreements, or address suspected fraud or misuse.

If Company undergoes a business sale, merger, restructuring, or transfer of assets, relevant personal information may be transferred as part of that transaction, subject to applicable law.

Company does not sell personal information to third parties.

Information shared privately during client sessions is not disclosed to unrelated third parties for advertising or promotional purposes without the client's separate permission, except where disclosure is required or otherwise permitted by law or necessary to provide the requested Services.

D. STORAGE OF PERSONAL INFORMATION

Company stores and manages personal information using a combination of business computers, electronic records, and third-party service providers.

Depending on the nature of the information and the Services requested, personal information may be stored or processed through platforms including Paperbell, MailerLite, Zoom, Stripe, GoDaddy, and other service providers used in the operation of Company's business.

Client session recordings, when created with the client's consent, are generally saved to Company's computer and may be transferred to clients through WeTransfer or a similar file transfer service.

Personal information may be stored or processed on servers located in the United States or other countries where Company's service providers operate. Privacy and data protection laws may differ between these locations.

Company takes reasonable steps to limit access to personal information to those who need it for legitimate business purposes and to use service providers appropriate for the information being handled.

The storage, processing, and protection of information by third-party providers are also subject to those providers' respective privacy practices and security measures.

E. SECURITY OF PERSONAL INFORMATION

Company recognizes the importance of protecting personal information, particularly information shared in connection with private coaching, intuitive guidance, and spiritual services.

Company takes reasonable administrative, technical, and practical measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include the use of password-protected accounts and devices, reputable third-party service providers, access controls, and other safeguards appropriate to the nature of the information collected and maintained.

Company seeks to limit access to personal information to individuals and service providers who reasonably require it to perform legitimate business functions.

Although Company takes reasonable precautions, no method of electronic transmission, internet communication, or digital storage can be guaranteed to be completely secure. Company cannot guarantee the absolute security of information transmitted through the Website, email, virtual meeting platforms, or third-party services.

Visitors and clients are encouraged to exercise appropriate care when transmitting sensitive information electronically and to protect access to their own accounts, devices, and session recordings.

If Company becomes aware of a security incident involving personal information, Company will evaluate the circumstances and take appropriate action, including providing notifications when required by applicable law.

F. RETENTION OF PERSONAL INFORMATION

Company retains personal information for as long as reasonably necessary to provide Services, maintain business records, fulfill contractual obligations, comply with applicable laws, resolve disputes, and support legitimate business operations.

Retention periods vary depending on the type of information and the purpose for which it was collected.

Client and Business Records: Information relating to client appointments, purchases, agreements, and communications may be retained for the duration of the client relationship and for a reasonable period afterward, including when necessary for legal, accounting, tax, or recordkeeping purposes.

Email Subscription Information: Email addresses and related subscription information may be retained while an individual remains subscribed to Company's communications. When an individual unsubscribes, Company may retain limited information necessary to honor the unsubscribe request, maintain suppression records, and comply with applicable requirements.

Session Recordings: When client sessions are recorded, Company generally retains a copy for approximately 30 days after the session to accommodate requests for replacement recordings or file transfers. Recordings may be retained longer when reasonably necessary for legitimate business purposes or legal obligations.

Website and Technical Information: Technical information collected through website hosting, security, or analytics services may be retained according to Company's operational needs and the retention practices of the applicable service providers.

When personal information is no longer reasonably necessary, Company may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal and business requirements.

Information maintained by third-party service providers may also be subject to their respective retention policies and deletion procedures.

G. YOUR PRIVACY RIGHTS

Company respects your interest in understanding and managing the personal information collected about you.

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

1. Request Access: Ask whether Company maintains personal information about you and request access to that information.

2. Request Correction: Ask Company to correct personal information that is inaccurate or incomplete.

3. Request Deletion: Request deletion of personal information, subject to applicable legal, contractual, recordkeeping, and other permitted exceptions.

4. Manage Email Preferences: Unsubscribe from marketing communications at any time by using the unsubscribe link included in Company emails.

5. Withdraw Consent: Where Company relies on your consent to process personal information, withdraw that consent, subject to applicable law and any processing already lawfully completed.

6. Exercise Additional Rights: Request other privacy protections available to you under applicable state, federal, or international privacy laws.

To submit a privacy-related request, please contact:

Meshaelle Pate
Potentia Health, LLC
Email: mpate@meshaellepate.com

Company will review privacy requests and respond within the timeframes required by applicable law. Company may request reasonable information to verify your identity before providing access to, correcting, or deleting personal information.

Certain information may need to be retained to comply with legal obligations, maintain financial or contractual records, resolve disputes, or fulfill other purposes permitted by law.

Company will not unlawfully discriminate against individuals for exercising applicable privacy rights.

IV. EXTERNAL WEBSITES AND SOCIAL MEDIA

The Website may contain links to third-party websites, social media platforms, videos, booking pages, and other external resources that are not owned or controlled by Company.

These may include platforms such as YouTube, Paperbell, and other websites or services referenced in Company's content.

When you follow a link to an external website or interact with content hosted by a third party, your information may be collected, used, or processed according to that third party's privacy policy and practices.

Company does not control the privacy practices, security measures, or content of external websites and is not responsible for how those third parties collect or handle personal information.

Company encourages visitors to review the privacy policies of external websites and platforms before providing personal information or interacting with their services.

Interactions with Company's social media accounts or content hosted on third-party platforms are also subject to the applicable platform's terms and privacy practices.

V. PASSWORDS AND ACCOUNT ACCESS

Company does not currently require visitors to create a password-protected account to access the Website.

Certain third-party services used for scheduling, purchasing, or accessing Services may require users to create an account or use login credentials.

When accessing these third-party platforms, users are responsible for maintaining the confidentiality of their login credentials and taking reasonable precautions to protect their accounts.

Passwords and account credentials managed by third-party service providers are subject to those providers' respective privacy policies and security practices.

If you believe your personal information or account associated with Company's Services has been compromised, please contact Company at mpate@meshaellepate.com and, where applicable, the relevant third-party service provider.

VI. CHILDREN'S PRIVACY

Company's Website and Services are intended for individuals who are 18 years of age or older. Company does not knowingly provide Services to individuals under the age of 18.

The Website is not directed toward children under the age of 13, and Company does not knowingly collect personal information online from children under 13 without appropriate parental or legal guardian consent, as required by applicable law.

If Company becomes aware that it has collected personal information from a child under 13 without appropriate consent, Company will take reasonable steps to delete that information, subject to applicable legal requirements.

Parents or legal guardians who believe a minor has provided personal information to Company may contact mpate@meshaellepate.com to request a review or deletion of that information.

Nothing in this section authorizes individuals under 18 to purchase or participate in Company's Services.

VII. GOVERNANCE AND CONTACT INFORMATION

This Privacy Policy is maintained by Potentia Health, LLC, a Texas limited liability company, doing business as Meshaelle Pate.

Company is responsible for establishing and maintaining the privacy practices described in this Policy, subject to applicable laws and regulations.

If you have questions about this Privacy Policy, wish to exercise applicable privacy rights, or have concerns about how your personal information is collected, used, stored, or shared, please contact:

Meshaelle Pate
Potentia Health, LLC
11625 Custer Road
Suite 110-171
Frisco, TX 75035
Email: mpate@meshaellepate.com

Company will review privacy-related inquiries and respond as appropriate under applicable law.

This Privacy Policy is intended to describe Company's information practices and does not limit any privacy rights or protections provided by applicable law.

VIII. CHANGES TO THIS PRIVACY POLICY

Company may update or revise this Privacy Policy periodically to reflect changes in business practices, Services, technology, legal requirements, or other relevant circumstances.

When changes are made, Company will post the revised Privacy Policy on the Website and update the "Last Updated" date at the beginning of the document.

If changes materially affect how Company collects, uses, or shares personal information, Company will provide additional notice when required by applicable law.

Any updated Privacy Policy will become effective upon publication on the Website unless otherwise stated.

Company encourages visitors, subscribers, and clients to review this Privacy Policy periodically to remain informed about its privacy practices.

Changes to this Privacy Policy will not override rights or protections provided under applicable law.